Quality Assurance

Cornerstone Information System, also known as Res-Q CX is a quality control software used for the WAICU Travel Solutions Program. Cornerstone provides numerous modules that offer low fare availability, preferred seat selection, and quality control of all aspects specific to your program, including negotiated rates for airline, hotel and car.

• Low Fare Availability – The WAICU Travel Solutions Program offers access to up-to-the-second pricing for fare increases or decreases. Reservations with re-pricing opportunities are noted and returned for re-booking/ticketing. Reservations are rechecked daily up to the time of departure, ensuring the traveler of the lowest possible fare at time of travel and within any internal corporate travel policy guidelines.

• Preferred Seat/Frequent Flyer Upgrades – The WAICU Travel Solutions Program offers preferred seat selection when available. Seat requests can be made for an aisle, window, right/left side, front/back, bulkhead. In addition, priority seating based on frequent flyer status for upgrading purposes is available.

• Waitlist Clearance – The WAICU Travel Solutions Program continually checks seat availability. When a desired seat is found, it is booked and the agent is notified. The clearance date, time and flight information is saved for a cleared report.